Hire the one employee who never misses a call.

Really unlimited. Voice AI (inbound and outbound), Conversation AI, Reviews AI, Content AI, Funnel AI and Workflow AI are all included with no per-use charge. Answer 40 calls a month or 4,000 — the AI costs you exactly the same. There is no overage bill, because there is no meter.

The catch, such as it is: unlimited usage is subject to fair-use terms. It's built for a real business running real conversations — not for automated bulk-generation at a scale that degrades the platform for everyone else. No ordinary business will come close to that line. Usage that does breach those terms may be throttled, limited or suspended; because those controls sit with the underlying platform rather than with us, that can take effect without advance notice.

What is metered is the phone line itself — calls, texts and emails, billed per use from your account wallet. Those cost the same whether a person or the AI is on the line.

Both are available to you. The Full Suite + AI Employee is a plan you can start on today at $595/mo. The AI Employee is also an add-on you can bolt onto a plan you're already running — +$400/mo either way, whether you're moving up from The Full Suite at $195/mo or adding it to BACINI Means Business at $1,495/mo.

Plenty of businesses genuinely don't want an AI answering their phone, and that's a perfectly good reason not to pay for one. You can start on The Full Suite, see where your calls actually go, and add the AI later if the gaps show up. Your contacts, workflows, funnels and data all carry over — nothing is rebuilt.

Complete done-for-you onboarding: full account configuration, CRM and pipeline setup, AI Employee training and knowledge base setup, voice agent configuration, workflow automation, funnel creation, and team training sessions. This is a one-time, non-refundable fee — waived only with an annual subscription.

Two options. Monthly is $595/mo plus the $2,500 setup retainer, with no commitment — cancel any time. Annual is $5,950/yr with the setup retainer waived and two months free, saving you $3,690 in year one.

The annual structure is permanent, not promotional: you pay for ten months and get twelve, on every renewal, for as long as you stay enrolled. If our standard pricing ever changes, your annual plan keeps that same two-months-free relationship.

The annual plan is also the only way to have the setup retainer waived. If you cancel an annual term early, the remaining balance of the term — including the waived $2,500 setup retainer — becomes due immediately.

Yes — but far fewer than you'd expect, and we'd rather show you the whole list than surprise you.

Your AI is never billed by usage. It's included. What's metered is the phone line: calls, texts and emails, billed from a wallet you fund with a card on file. That's the complete list:

Text message (SMS)	$0.0249 / segment
Inbound phone call	$0.0255 / min
Outbound phone call	$0.042 / min
Email send	$2.00 / 1,000
Email verification	$0.0075 each
WhatsApp conversation	$0.222 each

A three-minute call your AI Employee handles start to finish costs you about 8 cents — phone minutes only. Most small businesses spend $15–$40/month in total usage, and real-time tracking is always available in your dashboard.

Yes — natively, and it's more capable than most people expect.

What it does on the call: books the appointment, updates the contact record with what it learned, triggers your follow-up workflows, sends an SMS during or after the call, and transfers to a human when the conversation needs one. Every call is logged with a recording, a full transcript, and a positive/neutral/negative sentiment read, traceable back to the workflow that fired it.

How it's triggered: from inside a workflow, not from a dialler pointed at a list. "A lead submitted the callback form." "A client no-showed yesterday." "A quote has gone unanswered for three days."

The guardrails, all enforced by the platform:

• Calls placed only between 8:00am and 8:00pm in the contact's own timezone
• Do Not Disturb contacts skipped automatically
• Each number called at most once per day, and no more than 14 times in 14 days
• Up to 1,000 calls per day per account, at 10 per minute
• Calls only to numbers in the same country as your business number
• Your account must complete KYC verification and have outbound calling enabled before it runs at all

The part that's on you, not the software: the platform does not verify consent before dialling. That responsibility sits with your business. Outbound AI calling is for people who asked to hear from you — the ones who ticked the box, the no-shows rebooking, the customers who opted in. Calling people who never consented creates real TCPA exposure, and the liability lands on you, not on the platform.

This is not a cold-calling tool, and we won't configure it as one. We'll set up consent capture properly during onboarding so the follow-up you're running is the kind you can defend. This is general information about platform functionality, not legal advice — check your obligations with your attorney.

On everyday calls — booking an appointment, asking your hours, checking pricing or availability — most callers don't think twice. The voices are natural and you choose the accent, gender and tone that fits your business, or import your own.

On complex, emotional or open-ended conversations, some people will notice, and your AI Employee is built to hand those calls to a human rather than push through. In practice it resolves roughly 70–85% of routine calls on its own and escalates the rest — which is exactly what you want it doing. We'd rather tell you that now than have you find out in month two.

The Full Suite ($195/mo) gives you every platform feature — CRM, funnels, websites, email/SMS marketing, calendars, payments, courses, communities, reputation, social scheduling, automations and more. It does not include AI.

Adding the AI Employee (+$400/mo, so $595/mo total) puts a 24/7 AI voice agent on your inbound calls and automated outbound follow-up on your new leads, plus Conversation AI across every messaging channel, Reviews AI, Content AI, Funnel AI and Workflow AI — all with unlimited usage. Essentially a receptionist, a front-desk assistant and a content writer working around the clock for a fraction of the cost.

BACINI CRM includes HIPAA compliance built into the platform at no extra charge, including AES-256 encryption, BAA signing, audit logging, MFA enforcement, and role-based permissions. For medical practices using the AI Voice Agent, ensure that your voice AI configuration and any third-party integrations in the call chain also maintain HIPAA compliance. We'll help you configure this correctly during onboarding.

Most accounts are fully set up and live within 30 days. AI Employee onboarding includes knowledge base training, voice agent configuration and testing, workflow automation, funnel creation, and team training sessions. You'll need to attend scheduled Zoom onboarding meetings, and we recommend having the team members who'll use the platform day-to-day join as well.